Call Centre English Training

Call Centre plays an important role in a company as it is the first point of contact between the customer and the company. Call centre representative or agent acts as the first ambassador for a company and English language is the primary language of communication. When communicating with customers or callers, the language has to be skillful for business needs, the right vocabulary, pronunciation and active listening. With poor or limited skills, call center agents could make mistakes that result in loss of customers, billing errors and financial losses. Therefore, each and every call center agent or representative should be always equipped with good communication skills that provides excellent customer service.

This course designed to assist learners with the right telephone etiquette, active listening skills, pronunciation and business vocabulary. It covers on the right expression on showing empathy in a telephone conversation, offering advice and expressing policies in a customer service industry.

Who Should Attend

Those who are working at the call centres; dealing with telephone conversation with new and existing customers, supervisors and managers.

Learning Outcomes

• Communicate effectively
• Active listening skills
• Applying business vocabulary
• Telephone etiquette
• Pronouncing appropriately

For more information, contact us for a free quote to customize your in-house training.